Terms of Service

1. Service Description

Hizakura B.V. offers virtual private servers (VPS) with KVM virtualization. These are unmanaged VPS services with Linux systems and root access.

Hizakura B.V. also offers IPv4 and IPv6 addresses leasing, and RIPE ASN registration services (LIR services).

2. Service Guarantees

We commit to a 99.9% uptime guarantee for our services. This excludes scheduled maintenance and downtime caused by customer actions.

3. Data Retention & Backup

Hizakura B.V. provides backup services for VPS, but the retention of data is not guaranteed. We recommend that you keep your own backups.

4. Pricing & Refunds

Payments can be made monthly or annually. We provide a 14-day money-back guarantee from the date of the first purchase, subject to the following:

No refund will be issued if more than 5% of the allocated bandwidth has been utilized.
No refund will be issued if any of the IP addresses assigned to the user are blacklisted.
No refund will be issued if the user has violated our Terms of Service or Acceptable Use Policy.
Flash sales or discounted items are not eligible for refunds.
LIR services, domain registrations, transfers and renewals are not eligible for refunds..
Cryptocurrency and bank transfer payments are not eligible for refunds.

5. Support

We offer support via email and ticket systems with a response time target of 24 hours.

6. Personal Data

We store essential customer details, including name, billing address, email address, and phone number. At the request of the customer, this data can be deleted. We commit not to share this data with third parties or affiliates.

7. Service Termination

Service may be terminated under the following circumstances:

Non-payment of renewal invoice within 7 days.
Violation of our terms of service or AUP.

A reminder email will be dispatched 15 days prior to the due date of a renewal invoice. A warning email will be sent if there is any breach of our terms.

8. Limitation of Liability

Hizakura B.V. is not responsible for any data loss or any other form of damage incurred by the user while using our services.

9. Governing Law

These terms are governed by Dutch law. Any disputes arising will be subject to the jurisdiction of the courts in the Netherlands.

10. LIR Services

10.1 IP Leasing:

Usage: IP addresses leased from Hizakura B.V. must be used in accordance with our ToS, AUP, and RIPE policies and terms.
Justification: Customers seeking IP addresses must provide valid justification in line with RIPE policies.
Pricing: Refer to our pricing page for details on costs or fees associated with IP leasing.
Lease Renewals: Customers will receive a notification 30 days prior to lease expiration. They can choose to renew the lease or allow it to expire.
IP Abuse: In cases of IP abuse, such as spamming or hosting malicious content, we reserve the right to suspend the offending IP address. Customers have 24 hours to address the issue, failing which we might involve upstream providers to null route the address.

10.2 RIPE ASN Registration:

Requirements: Customers must provide valid justification in line with RIPE policies to obtain an ASN.
Responsibilities: Customers must adhere to all RIPE policies and terms once they obtain an ASN.
Disruptions: If an ASN's use disrupts the broader internet, Hizakura B.V. will contact the customer, who then has 24 hours to rectify the issue. If unresolved, we might involve RIPE to suspend the ASN.
Renewals: ASN renewal notifications will be sent 30 days before expiration. Customers can choose to renew the ASN or let it expire.

10.3 General:

Audits: Hizakura B.V. reserves the right to ensure IP addresses and ASNs are being used in accordance with our ToS and AUP. Non-compliance can lead to suspension.
Disputes: For any IP or ASN related disputes, we will engage with the customer. Failure to respond within 24 hours might result in us seeking suspension of the IP address or ASN through RIPE.